DUROJAYE ESTHER BLESSING

Results-oriented Cloud Engineer

Lagos, NG.

About

Results-oriented Cloud Engineer leveraging expertise in Microsoft Azure, IBM Cloud, and Microsoft 365 administration to design and manage scalable, secure, and high-performance cloud infrastructure. Proven ability to optimize system uptime by 99%+ and reduce incident resolution times by 30% through proactive system administration and advanced troubleshooting. Skilled in identity and access management (IAM), network fundamentals, and deploying virtualized environments to align with critical business objectives.

Work

El-Shaddai Communications

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IT Support Specialist

Lagos, Lagos, Nigeria

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Summary

Administered IT infrastructure and provided comprehensive support to ensure operational efficiency and security for over 50 end-users.

Highlights

Administered and maintained Microsoft 365 environments (Exchange Online, Teams, SharePoint), consistently achieving 99%+ uptime by promptly resolving critical user issues.

Managed user accounts, groups, and permissions via Active Directory, rigorously enforcing Role-Based Access Control (RBAC) and least-privilege policies to enhance security.

Diagnosed and resolved complex DNS, DHCP, and network connectivity issues, significantly reducing average incident resolution time by 30%.

Proactively monitored system performance and implemented strategic optimizations, successfully reducing unplanned downtime by 25%.

Configured and supported secure VPN access and remote desktop solutions (TeamViewer, AnyDesk) for a distributed workforce, ensuring seamless remote operations.

Education

Federal Polytechnic, Ilaro

Ilaro, Ogun State, Nigeria
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Higher National Diploma Physics Electronics

Courses

Network Fundamentals

Electronic Systems

Computer Architecture

Data Communications

Skills

Cloud Platforms

Microsoft Azure (Fundamentals), IBM Cloud.

Microsoft 365 Administration

Exchange Online, SharePoint, Teams, Intune.

Networking

TCP/IP, DNS, DHCP, LAN/WAN, VPN Configuration.

Identity & Access Management (IAM)

Active Directory, User Provisioning, Role-Based Access Control (RBAC).

IT Service Management

ServiceNow, Jira, Zoho.

Remote Support Tools

TeamViewer, AnyDesk.

Operating Systems

Windows 10, Windows 11.

Security

Cybersecurity Basics, Endpoint Security, Incident Troubleshooting.